Macdonald Hill Valley Hotel, Golf and Spa

Room fine and clean enough . Beef was with a poor breakfast and service and being told you can’t have an extra sausage as the chef said you can’t which was very funny and pathetic at the same time !!

Overall wasnt a great stay, ill keep it short and sweet and list positives and negatives rather than go into detail Positives - All staff friendly and helpful, nice location, if you can book a deluxe room so you get a first floor room with outside table and chairs and a view of the golf course. Treatment and spa faciltes were good though theres no jaqoozi. Comfy bed! Negatives - Organisation, i had spa day and lunch, it wasnt explained about where lunch was or what was included i had to ask all the questions. I wasnt told the £15 limit for lunch so i went over and they then expected me to pay the difference but they agreed it was unfair. Room cleanliness, bathroom wasnt great, nail clippings on floor and 100’s of small hairs all around the bath after someones shave! Room was very warm and it wasnt even that hot outside, take a fan in hot weather! Food prices very high for what you get, nothing special! Took 30 mins to get my drink at dinner and 65 mins to get my burger and chips, apparantly staff were off sick and there was a new bar man who delayed drinks I wouldnt go back for the price you have to pay and what you get

Last minute, this place is only good if you play golf. We arrived late, no water or biscuits in room, told it wasn’t included. Bed was too hard. Small bottle of water cost £3.50 only from the bar. Had a group of 30 men here, rude loud and disgusting. Breakfast, not bad , anything from self service was hit hard by these men eating everything that was out. Not refilled. By staff until we were leaving.

Great location for a short break. Excellent leisure facilities. Not far from Shrewsbury which is definitely worth a visit being almost encircled by the River Severn. Look forward to staying again and exploring more of Shropshire.

Stayed here for a wedding at another local venue; on arrival at 12pm, my room was ready so was able to check in early with no problems. Staff were friendly and polite. Room was fine; comfortable and spacious. Overall, not a bad price for a Friday night.

Mutton dressed as lamb. Rooms are very nice but the service is a disgrace. I sat like Oliver Twist for someone to serve me for breakfast after being told it wasn’t included and then after recognising their error I was granted “permission” apparently only to sit there as the individual in the restaurant served everyone else except me. Stick to the bigger chains at least you know what you are getting.

Went to Hill Valley in August as a group of 14 for my Daughters Hen party. We all had a great time, all staff were friendly and helpful, rooms were large and comfortable, yes maybe a little bit tired, but clean and contained everything we needed for a fabulous weekend. We booked a two night spa break weekend and all enjoyed the spa treatments and the pool area. I must say a big thankyou to Sally from Hill Valley who delt with my group booking, everything was pre arranged for us, and the whole weekend ran smoothly. We all had an amazing weekend and though it was extremely good value.

We purchased a Golf break one night, two games of golf one on the Emerald one on the Sapphire Courses, bed and breakfast And £25 max evening meal We did arrive early. Reception was fantastic. Allow us to go to our room straight away two twins however they were both made up as Doubles so we had to go back down and get them swapped very apologetic and really quite helpful She did explain the golf courses have been closed due to weather which they can’t control a phone call to ask if you wanted to continue would’ve been nice as the courses were very boggy The hotel itself a little tired the stairway to the bedroom is just full of dead bugs all over the place. The rooms are quite basic. The shower was warm not hot overall tired. The service at the bar before we had dinner was great some nice communication from the Barman however I’m entering the restaurant we were just pointed to a table. They didn’t even ask our name gave us a menu. Told us would be back within a few minutes turned into a good 15-20 we had to ask a question you can’t get a lot for £25 basically just a main and then you will end up paying more which is okay. I would’ve preferred it beyond the beginning rather than the end. The food was exceptional just very slow coming out plates been taken away when we asked to see the desert menu we were left with the desert menus for good 2030 minutes we decided coffee we order the coffee and that took a long time in coming so the coffee was kind of warm not hot but that time of night, we were the last ones in the restaurant and really just wanted to go Breakfast was great offered whatever we wanted any changes to the menu they were very pleased to do that and service was superb Onto the Golf you can’t blame the hotel or the club for the golf courses being wet but they can help clear leaves. They can make sure facilities are on the tees like ball cleaning at the end of the day there’s nowhere to clean trolleys no air hoses a little disappointed these are supposed to be, Top courses The emerald course, some nice scenic holes and The sapphire course Tia just seemed better but less means is no path poor signage over two days adequate Golf bear in mind the conditions of the grass and disappointing feel due to the tightness of this four-star hotel

A very poorly managed hotel. Reception staff dismissive. disorganised and chaotic. Chairs, window sill and floor in bar filthy. Steam room floor dirty. Used vick inhaler left on ledge of steam room with no attendant available to clean or remove. Shambolic service in restaurant although food reasonable. We have never stayed in a hotel where we have been refused breakfast because it wasn’t pre booked. This happened to other guests too. Spa massage mediocre. All in all overpriced and dreadful.